Crimestar offer several different ways of obtaining product help and technical support.  Common questions and issues are often addressed in the product's help file, user manuals or via this website.  Please check these resources first!  Licensed customers also have access to the on-line users group where they can get assistance and share ideas with other users.  Lastly you can contact the Crimestar technical support team.      Product Manuals  Your installed Crimestar Software  includes a printed manual in Adobe Acrobat PDF format.       Join the Crimestar Virtual User Group     (Supported Customers Only - Via Yahoo Groups) Email, chat, network, read our newsletter and get help from other Crimestar users as well as the Crimestar support team.  This forum is a great resource for getting help, sharing ideas and making suggestions!      Send a question directly to Technical Support If you can't find the answers anywhere else....        Download the Remote Access Support Utility ( When instructed by Technical Supported personnel.)       Renew / Pay your annual support fee here.  If you have received an invoice from Crimestar Corporation for your annual support renewal, you can pay that bill online with a credit card or your verified Paypal account.      * Only supported customers are entitled to product updates and on-going technical support. Customers that discontinue or fail to renew their annual product support agreement will be locked out of and prevented from using or benefiting from future product updates. In order to be fair to our continuously supported customers whose support payments fund our ongoing product development; non-supported customers that have allowed their annual product support agreement to lapse, and wish to once again be supported will be required to pay all past due fees.  Read the Crimestar Support & Maintenance Agreement here.

Copyright © 1999-2009 Crimestar Corporation - All Rights Reserved